Dreading the Monday morning alarm clock? Working hard but not feeling rewarded? Feeling unloved and unappreciated?

Williams features on the  ” Top 100 Best Companies To Work For” list and is led by a management team with the values of Integrity, Loyalty, and Ambition at the forefront of their minds. Everyone in the business lives by those values and if you think that is airy-fairy nonsense, don’t apply because you won’t like it here!

You will never be a number; everyone is a valued member of the team with direct line communication to our Directors.

As a company, we are determined to be the Best Place to Work. We offer a variety of industry-leading benefits, including, a shopping discount platform, free bean-to-cup coffee, always, and Private Medical Insurance for the whole family – yes, the whole family!

We give a lot to our loyal employees and expect you to work hard and deliver exceptional customer service in return. We believe the best service happens when you can be yourself and show customers your personality.

If you think that you’d fit into our family, read on!

The main purpose of this role is to ensure that the customer has an amazing experience with Williams from the moment they join and onwards. Your job is to provide outstanding levels of customer service by ensuring that 100% is given to the role and all processes, policies, and procedures are followed as well as continuing to keep your knowledge and understanding up to a high level.

Your responsibilities include but are not limited to:

  • Deliver Outstanding customer service
  • Adhere to the Williams Way of working and core company values
  • Use every opportunity to build rapport and upsell
  • Take incoming calls and deal with their requests promptly and effectively
  • Using own ideas and initiative to deal with complaints and resolve issues
  • Build the business by upselling and add on’s
  • Reduce costs by having an eye for detail and following processes
  • Managing incoming e-mails and online orders
  • Process orders and Quotes in our K8 system

 

To be successful, you will have the following experience and personal attributes:

  • Customer service and sales experience essential
  • Prepared to cover core hours and operate shift patterns to suit business needs
  • Able to prioritise tasks, deliver to deadlines and manage conflicting demands
  • Good Team Player with excellent cross-departmental communication skills
  • Excellent organisational skills
  • Following processes and operating within rules and & guidelines
  • Self-Motivated pushing hard to achieve goals
  • Good Levels of computer literacy
  • Focussed on process and quality

Hours of work – Monday, Tuesday, Friday, and Saturday 07:30-18:00